cluw has 47 positive feedback, 3 neutral feedback and 2 negative feedback, for an overall percentage of 90% positive feedback.
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Neutral feedback from leemax on Fri, 17 Aug 2012 20:13:01 -0500: I bought from cluw.
Short version: Lack of communication. Item never arrived. I don't know if it was never mailed or if it got lost on its way. Refund was issued at my request.
Long version: Shortly after purchasing the charm I went on a three week long trip. The seller was notified of this when I made the purchase. This was so that they knew that I wouldn't be able to notify them of the item's arrival (or lack thereof) for some time. When I returned (over a month after my purchase), I found that the item had not arrived. I contacted the seller. They replied that they thought that their mother had mailed it the previous week (about a month after my purchase), but they were not sure and said they would get back to me to confirm one way or the other. I never received confirmation if the charm was sent or not. Since there was no way the charm would arrive before the paypal deadline, I requested a refund explaining to the seller that I would re-send the money if the charm arrived. The seller obliged and provided me with a full refund. The charm never did arrive and I still do not know if it was even sent.
Positive feedback from zugagirl on Thu, 2 Aug 2012 16:17:56 -0500: I sold to cluw.
I middleman few items from the french ebay.
Communication was very good with, would to help again !
Negative feedback from sakenichi on Mon, 11 Jun 2012 22:22:39 -0500 for this transaction: I bought from cluw.
Jolteon Pokedoll Plush
After multiple attempts to get a follow up on the shipping date and estimated arrival of my plush by myself and godudette, no response came from cluw. As over 35 days have passed and the item has not arrived, I have filed a Paypal dispute as per godudette's suggestion.
Edit: cluw intially responded to the dispute, saying she would refund me but it never happened. Paypal ended up refunding me after she did not respond to them.
Positive feedback from winterjellybean on Tue, 5 Jun 2012 03:16:42 -0500 for this transaction: I sold to cluw.
Purchased a custom cupcake charm. Fast payment, great communication, and would happily work with again. ♥ (permalink)
Positive feedback from godudette on Tue, 22 May 2012 09:36:39 -0500: I sold to cluw.
Sold: Pachirisu pan sticker
Prompt payment, super friendly as always. Thank you!
Positive feedback from usakochan on Sat, 19 May 2012 14:17:24 -0500: I sold to cluw.
Great buyer! Fast payment friend and polite. ^___^
Thank you and enjoy~! ♪
Positive feedback from milkycat_chan on Tue, 15 May 2012 20:14:39 -0500: I sold to cluw.
Sold them a Hoothoot item through a private transaction! Buyer was very helpful and paid quickly! Thanks for buying from me! :) (permalink)
Positive feedback from nagaineko on Sun, 13 May 2012 22:47:19 -0500: I sold to cluw.
Sold 2 Deoxys plushies. Payment was prompt and the cluw was a wonderful buyer overall! Thanks so much! :D (permalink)
Positive feedback from poke_zula on Sat, 5 May 2012 16:34:10 -0500: I sold to cluw.
Items sold: Hoothoot and Noctowl things
Buyer was excellent! Very patient, paid quickly, and is welcome back anytime!
Positive feedback from eilidhm5559 on Wed, 2 May 2012 15:46:58 -0500: I sold to cluw.
Sold a dialga thinkchip to Cluw.
Paid straight away and had lovely comunication, Welcome anytime <3
Positive feedback from technicolorcage on Thu, 12 Apr 2012 19:36:21 -0500 for this transaction: I sold to cluw.
Very friendly, great communication, and prompt payment. An excellent buyer and welcome in my sales any time! (permalink)
Positive feedback from mazzewsaurusrex on Sun, 1 Apr 2012 22:04:47 -0500: I participated in a GA with cluw.
I participated in an Eeveeloution charm GA that cluw ran. Shipping did take a little while but cluw was good at communicating with me and I really appreciate that. My charm arrived safely. Thank you! (permalink)
Positive feedback from carriesagun on Sat, 31 Mar 2012 05:25:07 -0500: I bought from cluw.
I participated in a charm group buy for a Lileep Pokecen charm. The communication was good, and while Lileep took a while to swim on over here, he was safely packaged and I felt 100% confident in the whole transaction. Thanks, Cluw! (permalink)
Positive feedback from raichu_saana on Mon, 26 Mar 2012 14:52:37 -0500: I sold to cluw.
Items sold: Dialga and Hoothoot stickers
Comments: Good communication and fast payment. Thank you!
Positive feedback from mawaru on Tue, 20 Mar 2012 17:01:48 -0500 for this transaction: I bought from cluw.
Bought DX Venusaur kid.
Very friendly and helpful, and really went the extra mile in getting my package to me. Perfect seller! Thank you so much! :D
Positive feedback from jerybunny on Sun, 18 Mar 2012 00:16:27 -0500 for this transaction: I participated in a GA with cluw.
Items I bought: Charms from a Group Buy; Azurill and Spheal
Great communication, very easy to work with, and a great transaction! Thanks again!
Positive feedback from kroh2011 on Fri, 16 Mar 2012 19:00:04 -0500: I bought from cluw.
The seller was so kind! n.n and my items arrived safe :D
Thank so much!! ;)
Neutral feedback from shirohikarikaze on Mon, 12 Mar 2012 16:05:18 -0500: I bought from cluw.
Bought Chikorita line figures and Mew Kid. The items arrived safely, but the seller's communication could have been better. Apparently the items weren't shipped until a month after I had paid for them, and I wasn't made aware of this. (permalink)
Positive feedback from areica96 on Mon, 12 Mar 2012 15:46:13 -0500: I bought from cluw.
Participated in a group buy for Eeveelution charms that cluw hosted. It took a little while for the package, but it came packaged great and in great shape~ Thank you! (permalink)
Positive feedback from kyogres on Sat, 18 Feb 2012 12:00:39 -0600: I sold to cluw.
Sold clear Dialga Tomy and Dialga zukan. cluw paid immediately. Would gladly sell to again. (permalink)
Positive feedback from kawaiiouji on Tue, 7 Feb 2012 18:12:12 -0600: I bought from cluw.
I participated in an Eevulution charm group buy! Very satisfied! (It took a while to get here because seller is from Finland) (permalink)
Positive feedback from usagimakeup on Tue, 7 Feb 2012 17:58:35 -0600 for this transaction: I bought from cluw.
Eevee Charm GB
Everything was and is GREAT! Thanks and Eevee is too freakin cute!
Positive feedback from broken_chan on Sun, 5 Feb 2012 12:31:13 -0600: I bought from cluw.
Bought a contest Torchic plush. There was a little delay on shipping, but I was notified about it, which I found very good. Everything arrived safe and sound! Very nice seller, will love to deal with again! (permalink)
Positive feedback from 3kame on Fri, 3 Feb 2012 21:19:06 -0600 for this transaction: I participated in a GA with cluw.
We were supposed to co-host this GA together, but it's not a big deal. Thanks for being supportive & I hope you ♥ your Jolteon. (permalink)
Positive feedback from cardwhale on Thu, 2 Feb 2012 20:23:56 -0600: I sold to cluw.
Sold Noctowl ploosh. Paid right away!!! (permalink)
Positive feedback from umbreongirl on Thu, 2 Feb 2012 14:27:15 -0600 for this transaction: I bought from cluw.
Eeveelution charm GB went wonderful! Leafeon arrived quickly and well-packaged. cluw was very communicative throughout the whole GB. (permalink)
Neutral feedback from ropihl on Wed, 1 Feb 2012 19:08:22 -0600 for this transaction: I bought from cluw.
I regret having to revise this feedback, but I think it must be done. I paid for an Umbreon charm on February 1st seen on this post: http://pkmncollectors.livejournal.com/11374524.html#cutid1
Cluw was kind enough to sell me theirs. I paid immediately through Paypal, within minutes of being offered to purchase him. Since then, I have not seen Cluw post on the community or be active in any way. I responded to my own thread on the 14, 2 weeks later politely asking on its whereabouts. I got no response. Another week passed and I sent an email to Cluw, again requesting an update. No response. On March 1st, one month after the transaction, still no charm. I sent out one last email, saying I will abide by community rules and open a Paypal dispute within the 35 day limit since I didn't get the item I purchased. I have since bought another exact charm from another member and have received it already. And that's how this negative came about.
I feel rather awful, since this is a close knit community and Cluw seemed rather trustworthy, but if I paid for an item, I expect to get it.
Cluw, if you get back to me with a refund, I will move this to a neutral. Thank you.
Edit: Cluw was able to get a hold of me and promptly issued me a refund. They were apologetic and very kind over the matter. I appreciate the help to get this resolved. Thank you Cluw :)
Response by cluw on Mon, 5 Mar 2012 14:54:19 -0600:
This is fair negative, I'm sorry about you not getting the item, my lifes kicking my head right now and so much stuff happens.
But I'm not sure if already sent it with bunch of other charms so if you get the item anyway, you can keep or sell it. I don't want it back.
I will get you a refund as soon as possible. Sorry again.
Response by cluw on Wed, 7 Mar 2012 02:30:59 -0600:
Refund issued on March 7th.
Positive feedback from jujufox on Wed, 1 Feb 2012 16:50:01 -0600: I participated in a GA with cluw.
I got an item from a GA Cluw co-hosted. Shipping was fast and the whole GA went smoothly. (permalink)
Positive feedback from koujakai on Wed, 1 Feb 2012 02:52:01 -0600: I bought from cluw.
Participated in an eeveelution charm GB with this user, was very communicative and friendly throughout the entire process. Item arrived promptly after update of shipment. Thanks so much! (permalink)
Positive feedback from acciolucius on Tue, 31 Jan 2012 16:49:28 -0600: I participated in a GA with cluw.
Items: Espeon and Umbreon charms
Keep me updated regularly. Thank you. :)
Positive feedback from denkimouse on Fri, 27 Jan 2012 08:31:00 -0600: I sold to cluw.
Thank you for a prompt payment! :D (permalink)
Positive feedback from herar on Thu, 26 Jan 2012 11:13:14 -0600: I participated in a GA with cluw.
Camo Resi GA -
awesome participant, had no problems with payments!
always happy to have in my future GA's. c:
Positive feedback from jujufox on Tue, 24 Jan 2012 16:41:01 -0600: I bought from cluw.
Got my package in the mail today! Thank you! (permalink)
Positive feedback from a_spoonerism on Sun, 22 Jan 2012 11:54:50 -0600: I bought from cluw.
My Eeveelution charm set arrived! They're all so cute, I can't even handle it. Thank you so much!! (permalink)
Positive feedback from tofu256 on Sat, 21 Jan 2012 15:40:35 -0600 for this transaction: I sold to cluw.
Sold some pokebox items, user was friendly and communication was great! (permalink)
Positive feedback from eledora on Wed, 18 Jan 2012 12:42:48 -0600 for this transaction: I sold to cluw.
[Dialga Chou Get]
Super fast payment and is easy to work with! :D Thanks a lot~
Positive feedback from hicke_chan on Mon, 16 Jan 2012 14:36:25 -0600: I bought from cluw.
I bought Pokemon Ruby from cluw. c: It was sent out when promised and arrived fast. Thank you! (permalink)
Positive feedback from mellow_candy on Thu, 12 Jan 2012 06:39:56 -0600: I sold to cluw.
I sold a Panpour plush to cluw. They paid promptly upon committing to purchase. :) (permalink)
Positive feedback from lunarchik13 on Wed, 11 Jan 2012 02:02:53 -0600: I sold to cluw.
Sold a Hoothoot clip and Mewtwo Applause plush. Super fast payment and very friendly. Thanks! (permalink)
Positive feedback from cyritic on Tue, 10 Jan 2012 22:52:09 -0600: I sold to cluw.
Paid on the time as promised great communication thank you :3
Positive feedback from usakochan on Mon, 9 Jan 2012 20:48:59 -0600: I sold to cluw.
SOLD: Vulpix Applause Plush
Fantastic buyer! :D ♥ Thanks and enjoy!
Positive feedback from godudette on Sat, 7 Jan 2012 08:36:57 -0600 for this transaction: I sold to cluw.
Quick payment and easy to communicate with- thank you. =] (permalink)
Positive feedback from karoia on Fri, 6 Jan 2012 06:37:49 -0600: I sold to cluw.
puzzle challenge box and elekid bookmark. quick payment, friendly buyer, recommend to everyone! :D (permalink)
Positive feedback from gleameyesluxray on Mon, 2 Jan 2012 22:02:45 -0600: I sold to cluw.
+ Sold: Panpour glow in the dark sticker ~ Positive: wonderful, thank you! + (permalink)
Positive feedback from roxyryoko on Sun, 1 Jan 2012 18:54:25 -0600: I sold to cluw.
I sold Hoothoot tattoo and a valentine's card. Fast payment. Quickly responded comments. : ) (permalink)
Negative feedback from feedback_king_n on Sun, 1 Jan 2012 08:09:25 -0600: I sold to cluw.
[originally left by aleyina on 2011-11-25]
Cluw has inquired on my sales many times in the past. Always saying they want an item (not a quote, actually want it) but then NEVER paying or getting back to me. This last time was the final straw.
On 11/02/11, Cluw wanted 2 items to Finland. I told them the amount immediately. The never got back to me. So I asked if they were still interested and got this lovely story.
Now on 11/21/11 they came back to my sales and said they were ready now but also wanted to add an item. So I gave them both totals and never heard from them again. Surprise surprise.
They are banned from any sales/auctions I hold on the community.
Response by cluw on Sun, 1 Jan 2012 17:03:07 -0600:
I'm sorry for not letting you know if I'm going pass on the items.
I've learned to do it and I apologise you for my mistakes.