without_reason has 11 positive feedback, 1 neutral feedback and 0 negative feedback, for an overall percentage of 91% positive feedback.
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Neutral feedback from o_0digitizdx_x on Sun, 12 Jan 2014 02:19:29 -0600 for this transaction: I bought from without_reason.
As an international seller, I'm sure they are a great seller. Items were packaged very well, and arrived safely. But here was my situation, that I wish was more pleasant.
without_reason quoted for international Canadian shipping of $10 on their website, but instead without_reason shipped US domestic shipping rates. I paid TRIPLE for domestic shipping in this case. They gave a refund, but only after I initiated contact. without_reason's reply was not quick, but still in a reasonable time frame. Thus, I am not feeling grateful for speedy shipping because I was misquoted.
They refunded $3 CAD. However, this means I still paid over DOUBLE for domestic shipping.
Out of politeness, I accepted their offer without requesting a more reflective offer due to their "personal hardship," and then I returned my thoughts to them. Seller replies with I should have mentioned about a reflective offer before accepting a less than $3 refund. (But, I already requested without_reason to refund a reflective amount in the first PM).
You see... The seller uses personal hardship to remediate their small refund, which I believe is unprofessional,and makes requesting a refund uncomfortable. It is understandable to explain personal hardship to excuse a delay in responses, but it felt like I HAD to empathize with their response to me. This made it similar to guilt-tripping a buyer who requests a refund, which is inexcusable. And then blaming that the buyer is at fault for not "mentioning it earlier."
I was hoping the seller would choose to make the transaction a more positive experience, but in this case, asking for a refund to "reflect the actual shipping method used" is like asking this seller to "forfeit" money, as they wrote in their last PM.
without_reason has not responded since my last PM about 3 weeks ago. And using the holidays as an excuse for a delay in response is unacceptable.
Advice to without_reason: Stay in contact with your buyers if there are changes in the transaction and keep them up-to-date. This would avoid refund requests. Also, stay true to your word and quotes. Shortcuts and fast-money lead to situations like this. If it were your friend or family member, surely you would notify them ahead of time of changes. Customers should be treated with the same respect. A simple "I will get back to you after the holidays, please understand" would be a courteous message for your future contacts and sales. And, please, use this as contructive criticism.
Advice to buyers: You could buy here, and you'll get your items. But if something happens, I'm not confident you'll get the best solution.